Disable Apple Watch face customization with unwanted press

Hi. I have an ultra and quite often the screen enters the “edit” mode (similarly to when I long press on the screen) when I cross my arms (which I do). Is there a way to disable (or reduce) this from happening? Thanks

Apple Watch Ultra

Posted on Jan 2, 2023 05:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2023 08:28 AM

Hello. Restarted several times. Both are running the most up to date OS (always).

almost every time I have my arms crossed since my right forearm, when crossing arms, presses exactly on the screen.

6 replies

Jan 5, 2023 09:32 AM in response to senortz

We appreciate you letting us know, senortz,


Do you happen to have AssistiveTouch enabled on your Apple Watch? This feature will allow you to navigate your Apple Watch with hand gestures as outlined here: Use AssistiveTouch on your Apple Watch


"How to turn on AssistiveTouch on your Apple Watch

  1. Open the Settings app on your Apple Watch.
  2. Tap Accessibility, then tap AssistiveTouch.
  3. Tap AssistiveTouch to turn it on, then tap OK to confirm. Or you can tap Try It Out to see a visual introduction.

You can also turn on and customize all of the AssistiveTouch features in the Apple Watch app on your iPhone.


Navigate your Apple Watch with hand gestures

When you raise your wrist, a blue ring around your Apple Watch screen indicates that AssistiveTouch is turned on. To activate AssistiveTouch, clench your fist twice quickly. You can change the color of this visual signal in Accessibility > AssistiveTouch > Color. Or you can turn the visual signal off by going to Accessibility > AssistiveTouch > Hand Gestures > Activation Gesture.

After you activate AssistiveTouch, a focus ring appears around the first item on your screen. The focus ring indicates that you can tap the item via AssistiveTouch.

With the default actions, you can navigate your Apple Watch with these hand gestures:

  • Move to the next item: Pinch (Tap your pointer finger to your thumb)
  • Move back one item: Double pinch (Tap your pointer finger to your thumb twice quickly)
  • Tap an item: Clench (Close your hand into a fist)
  • Bring up the action menu: Double clench (Close your hand into a fist twice quickly). The action menu lets you perform a number of actions via AssistiveTouch, such as scrolling, pressing the Digital Crown, and more."


If you don't have AssistiveTouch enabled and still experience the same behavior, we'd suggest that you reach out to Apple directly to investigate this further with you. You can reach them here: Contact Apple Support


Take care!


Jan 3, 2023 06:15 PM in response to senortz

Hello senortz,


Welcome to Apple Support Communities. We understand the concern with this behavior, and we'd be happy to look into this with you. How often does this happen? Every time you cross your arms? Is your Apple Watch and paired iPhone up-to-date on software? Also, when did you first notice this issue? This will help guide us through troubleshooting and towards a resolution.


To get started, let's try to restart your Apple Watch, and iPhone. The following link has instructions for both your Apple Watch and iPhone:


Restart Apple Watch

Restarting is a simple step that can resolve many unexpected behaviors.


Let us know the results. Kind regards.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Disable Apple Watch face customization with unwanted press

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.