AirPods Pro 2 Audio Glitches Every Few Seconds on iPhone 11 Facetime Calls

Question

AirPods Pro 2 Audio Glitches Every Few Seconds on iPhone 11 Facetime Calls

I bought a pair of AirPods Pro (2nd gen) about 12 days ago. Whenever I'm on a Facetime call with them on my iPhone 11, the audio I hear glitches every few seconds. It's like a robotic effect applied to the audio which distorts it and makes it go high pitched. This also only happens on facetime, not on other types of calls. I also don't face any issue in listening to music.

This doesn't happen while using the AirPods Pro 2 with my Macbook Pro (M1, 2020).

I've reset my AirPods multiple times and restarted my phone too. What can I do now?

iPhone 11

Posted on Jan 2, 2023 10:43 AM

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Answer 1

lexOS1

Community Specialist

Jan 3, 2023 01:32 PM in response to bouncing-slime

Hi bouncing-slime,

Thank you for participating in the Apple Support Communities. If you are having issues with using your AirPods and iPhone while on FaceTime, here are steps to help:

1. Restart your iPhone to see if the issue persists: Restart your iPhone - Apple Support

2. Update your iPhone to rule out the older software: Update your iPhone or iPad - Apple Support

3. Try the steps here to see if they help: How to reset your AirPods and AirPods Pro - Apple Support

4. If you need further support, reach out to Apple Support here: Contact - Official Apple Support

Have a great day.

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AirPods Pro 2 Audio Glitches Every Few Seconds on iPhone 11 Facetime Calls

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