iPhone XR keeps freezing and then restarting

My iPhone XR keeps freezing and restarting every 20-30 minutes. I have forced restart and reset my phone but it does not help. It only happened since I updated to IOS 16.2, prior to this my phone was fine. Battery health is at 78%.


Any advice would be great!

iPhone XR

Posted on Jan 2, 2023 06:59 AM

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Posted on Jan 14, 2023 03:36 AM

Hey I have an iPhone XR with the same issues I updated the iOS to 16.2 I’m having the same exact issue as you! Did you find the problem?

6 replies

Jan 14, 2023 04:13 AM in response to BlueWhoGirl

BlueWhoGirl wrote: "...It only happened since I updated to IOS 16.2, prior to this my phone was fine. Battery health is at 78%."

BlueWhoGirl ~ 78% maximum capacity is weak and is the reason for the restarts. And the long process of applying an iOS update to an old iPhone with a weak battery can be the proverbial "straw that broke the camel's back." ...So have the battery replaced and all will be well:


iPhone Battery & Power Repair


About genuine iPhone batteries


Repair Provider Verification


(Articles found by searching Apple's Knowledge Base.)


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Jan 3, 2023 10:40 AM in response to BlueWhoGirl

Hello BlueWhoGirl,


Thanks for reaching out to Apple Support Communities. We see you have issues with your iPhone restarting and we'd like to help. The following link may be able to assist as it goes through steps If your iOS and iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly.


Check your software
Make sure that your device has the latest version of iOS or iPadOS and that your apps are up to date. If the issue continues after updating your software and apps, check your hardware.

Check your hardware
On an iPhone 6 or later, check your battery health under Settings > Battery > Battery Health.
If your battery doesn't need service, and your iPhone, iPad, or iPod touch continues to frequently restart or turn off, contact Apple Support.
If your apps quit unexpectedly, learn what to do.
If your device has a frozen screen, doesn't respond, or becomes stuck when you turn it on, learn what to do for iPhoneiPad, or iPod touch.

Regards.

Jan 14, 2023 03:54 AM in response to paramjeet17

It restarts its self like every 30mins if I’m using it. I’ll try iTunes but not sure what iTunes will do in this situation? My battery level is also at 79% close to bluewhogirl posted. The battery level and service is still under normal operating conditions so that sways me from the battery being the issue. Also charging and all no problems. I noticed it since I updated to iOS 16.2. Freezes and then restarts screen goes black and shows small lil gear icon stuck then I manually restarted it by clicking volume and power boom turns back on then it’s fine for 20 or so minutes. Next thing you know cycle begins again. It just started doing this like 3 days ago it’s getting on my **** nervous because I use my phone a lot for navigation at work! Thank you for your help!

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iPhone XR keeps freezing and then restarting

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