Problem with iPhone XS Max and airpods pro 2

I have a problem with iPhone XS Max and airpods pro 2.

When there is an incoming call, the headphones automatically reconnect to the phone. Alternately, transparency modes are arbitrarily turned on for a second in each, then noise reduction. It takes 12-15 seconds to work normally.

There is no such problem when making an outgoing call.

All other functions work perfectly.

The recommended reset of the headphones did not help.

I tried all possible manipulations with the phone. Even firmware via DFU did not work. Before that, there were no problems with connecting any bluetooth devices. Headphones on the wife's phone do not have such problems. She has 11pro.

iPhone XS Max

Posted on Jan 1, 2023 01:10 PM

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Posted on Jan 19, 2023 10:45 PM

I have the SAME problem! iPhone XS Max, AirPod pro 2s & it’s about 18 seconds before my headphones will work with an incoming call. I’ve spent hours working with support and they can’t figure out the problem. Im so glad I found this post because I thought my Bluetooth was broken or my settings were messed up somewhere. I take calls alllll day long at work with AirPods and since getting my pro 2s it’s been a nightmare. Where do we go from here?

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Question marked as Top-ranking reply

Jan 19, 2023 10:45 PM in response to rus_lan_81

I have the SAME problem! iPhone XS Max, AirPod pro 2s & it’s about 18 seconds before my headphones will work with an incoming call. I’ve spent hours working with support and they can’t figure out the problem. Im so glad I found this post because I thought my Bluetooth was broken or my settings were messed up somewhere. I take calls alllll day long at work with AirPods and since getting my pro 2s it’s been a nightmare. Where do we go from here?

Feb 28, 2023 01:07 PM in response to rus_lan_81

I just changed AirPods Pro Settings > Automatic Ear Detection to OFF and the issue did not occur. For those who are still having problems, does changing Automatic Ear Detection to OFF resolve the issue for anyone else?


(See this thread which seems to be very similar and has more activity: https://discussions.apple.com/thread/254516818?&previousThread=254404614021)

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Problem with iPhone XS Max and airpods pro 2

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