airpod pros no pop up
For some reason my new airpod pros don’t have a pop up to connect. i don’t know how to fix them and i’ve tried everything.
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User profile for user:
racheals14
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Community Specialist
Hello julie1011_R,
We understand that you're not seeing the pairing animation when attempting to set up your new AirPods. Depending on the device you're using, this could be expected. If you're not using an Apple device, this pop-up may not appear. Steps to pair your AirPods Pro with a non-Apple device can be found in Set up AirPods with your Mac and other Bluetooth devices.
"You can use AirPods as a Bluetooth headset with a non-Apple device. You can't use Siri, but you can listen and talk. To set up your AirPods with an Android phone or other non-Apple device,3 follow these steps:
- On your non-Apple device, go to the settings for Bluetooth and make sure that Bluetooth is on.4 If you have an Android device, go to Settings > Connections > Bluetooth.
- With your AirPods in the charging case, open the lid.
- Press and hold the setup button on the back of the case until the status light flashes white.
- When your AirPods appear in the list of Bluetooth devices, select them."
If you're using an iPhone, iPod touch, or iPad, let's make sure your device meets system requirements for the AirPods model you're connecting. You can find that information in If your AirPods won't connect
- If you have AirPods Pro (2nd generation), you need an iPhone or iPod touch with iOS 16 or later; an iPad with iPadOS 16.1 or later; an Apple Watch with watchOS 9 or later; an Apple TV with tvOS 16 or later; or a Mac with macOS Ventura.
- If you have AirPods Pro (1st generation), you need an iPhone or iPod touch with iOS 13.2 or later; an iPad with iPadOS 13.2 or later; an Apple Watch with watchOS 6.1 or later; an Apple TV with tvOS 13.2 or later; or a Mac with macOS 10.15.1 or later.
Learn how to update your iPhone, iPad, or iPod touch; update your Apple Watch; update your Apple TV, or update your Mac.
If needed, follow the applicable steps above to back up and update the companion Apple device. That same link provides applicable steps depending on the device you're using if you're having trouble connecting them. If you haven't already, go ahead and give them a try.
If you're still not seeing the pop-up to pair the AirPods on an iPhone, iPod touch, or iPad after completing the steps above you'll want to contact Apple Support.
Regards.