Eufycam homekit offline

I recently bought 2 eufycam 2 cameras which I set up with HomeKit Secure video. The problem is they always go offline, and now they’re only offline. Everything else, including my indoor aquara camera, works perfectly. I have resest the cameras and base station, turned off router and wifi, turned off hubs and it still dosen’t work. When I delete the camera from HomeKit and re-add Them the instantly go offline and stays offline even though I Can still see live feed. I don’t know What to do?

There a no problem in the eufy app.

HomePod

Posted on Jul 1, 2023 04:20 AM

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1 reply

Jul 2, 2023 05:34 PM in response to Cazper1313

Hey there Cazper1313,


Thanks for reaching out to Apple Support Communities. We're happy to provide some assistance.


Since this is occurring with a specific manufacturer, the actions in this article can help:


If your HomeKit or Matter accessory isn't responding in the Home app - Apple Support


If accessories from one manufacturer aren't responding
Check if your smart home accessories are responding in the Home app after each step.
1. Turn on Bluetooth in the Settings app on your iPhone or iPad, or in System Settings on your Mac.
2. Restart any accessories that aren't responding. You may have to take the batteries out of your accessory and put them back in.
3. Check the manufacturer's app to see if accessories that aren't responding in the Home app need a firmware update. If the accessories aren't responding in the manufacturer's app, you may need to reset them.
4. Restart any third-party bridges and all home hubs (HomePod, HomePod mini, and Apple TV) by unplugging then plugging them back into power.
5. Remove accessories that aren't responding from the Home app. Select an accessory, scroll down to accessory settings, and select Remove Accessory. If you don't see the option to remove the accessory in the Home app, it must be removed through the manufacturer's app. After you remove the accessories, follow the manufacturer's instructions to reset them and add them to the Home app again.
If your accessories still aren't responding, contact the manufacturer for support.


Keep us posted.


Have a great day!


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Eufycam homekit offline

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