why does my screen time setting keep reaetting for famoly accounts

I have a series of settings that manage for each of my kids accounts through our family account. This included setting scheduled downtime limits, app limits and apps that are allowed during downtime. Also content and privacy restrictions. For some reason at unknown times the settings will reset to zero. This is not because my kids are resetting. Why is this happening? How can I stop it?

Posted on Dec 27, 2022 9:39 PM

Reply
2 replies

Dec 28, 2022 6:47 PM in response to Jene_marvel_33

Hey there Jene_marvel_33,


We'd like to rule out some possible causes to this occurring, along with confirming more details to better understand the issue:


  1. When did this first start?
  2. Does this occur only on your the devices your kids use, or is it also occurring on your own iPhone?
  3. You mentioned it occurs randomly, but have you experienced a similarities when it does occur? For example: after using a specific app, changing a certain setting, performing a specific function, etc.
  4. Sometimes unexpected behavior can be resolved with a restart: Restart your iPhone
  5. If you have a compatible iPhone model, the latest version is iOS 16.2. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

why does my screen time setting keep reaetting for famoly accounts

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.