Problem with downloading an app

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Level 1

15 points

Problem with downloading an app

I have a NEW MacBook Pro M2.

I attempted to download an app called “Design Space” it’s used to operate my Cricut machine.

it seems something really went wrong. In the process of downloading; it said something about having to download something else “can’t remember name” of it or what it was supposed exactly beside needing it for this application to work on my MacBook. It seemed as if this app was not intended for a IOS operating system 🤷🏻‍♀️ maybe 🤔

So I thought I was being directed to download something else that would allow the app to work on my MacBook.

I’m totally stuck and I mainly purchased my new MacBook Pro for using with my Cricut machine.

I need help from anyone with similar issue resolved.

MacBook Pro 13″, 13.1

Posted on Dec 23, 2022 07:34 AM

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Answer 1

Top-ranking reply

chuckbl

Community Specialist

Dec 26, 2022 10:53 AM in response to Hyphy_

Hello Hyphy_,

It sounds like you may have been prompted to install Rosetta: If you need to install Rosetta on your Mac Rosetta can help your Mac run apps that were designed for prior Mac computers that used Intel processors.

You can verify that by using the steps below from that resource:

1. Select an app in the Finder.

2. From the File menu in the menu bar, choose Get Info.

3. See the information labeled Kind:

• Application (Intel) means the app supports only Intel processors and needs Rosetta to work on a Mac with Apple silicon.

• Application (Universal) means the app supports both Apple silicon and Intel processors, and uses Apple silicon by default. Universal apps don't need Rosetta.

For apps labeled Application (Universal), the Info window includes the setting “Open using Rosetta.” This setting enables a universal app such as a web browser to use plug-ins, extensions, or other add-ons that haven't been updated to support Apple silicon. If a universal app doesn't recognize an add-on that you installed for the app, you can quit the app, select this setting, and try again.

Should you still be unable to use that app, have you faced difficulties with installing or opening other apps on your new MacBook Pro?

Let us know, and we'll keep moving forward from there.

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Problem with downloading an app

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