Usb C ports not working

Hi. My macbook pro was charging well until I installed Ventura OS, now the porta are not working at all, my mac is dead and can’t charge it. I tried restarting the computer, the NVRAM, the SMC, and nothing worked. Tried connecting my phone to the computer and nothing happened. Tried a different power supply and cable from another Mac and didn’t work either.

It was working well before I updated to Ventura OS.

MacBook Pro

Posted on Dec 21, 2022 4:00 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 21, 2022 5:08 PM

Vdmm wrote:

Hi. My macbook pro was charging well until I installed Ventura OS, now the porta are not working at all, my mac is dead and can’t charge it. I tried restarting the computer, the NVRAM, the SMC, and nothing worked. Tried connecting my phone to the computer and nothing happened. Tried a different power supply and cable from another Mac and didn’t work either.
It was working well before I updated to Ventura OS.


You do not say what exact Mac is this...?


(There is no SMC/NVRAM on a M1/M2 Mac—Please advise with some specifics)


what macOS were you running before you tried to upgrade...?



ref:


Revive or restore an Intel-based Mac using Apple Configurator - Apple Support


Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support



you can always take it in—


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support



1 reply
Question marked as Top-ranking reply

Dec 21, 2022 5:08 PM in response to Vdmm

Vdmm wrote:

Hi. My macbook pro was charging well until I installed Ventura OS, now the porta are not working at all, my mac is dead and can’t charge it. I tried restarting the computer, the NVRAM, the SMC, and nothing worked. Tried connecting my phone to the computer and nothing happened. Tried a different power supply and cable from another Mac and didn’t work either.
It was working well before I updated to Ventura OS.


You do not say what exact Mac is this...?


(There is no SMC/NVRAM on a M1/M2 Mac—Please advise with some specifics)


what macOS were you running before you tried to upgrade...?



ref:


Revive or restore an Intel-based Mac using Apple Configurator - Apple Support


Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support



you can always take it in—


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support



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Usb C ports not working

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