I have IPhone 7 Plus . I added my card on wallet successfully. But , when I try to pay by Apple Pay, it is not working. What is the reason? And can you fix the problem?

Apple pay not working on my IPhone 7 Plus . I added my card on wallet successfully, buy when am going to pay by holding my phone close to machine not working. Also I have NFC. Can you fix the problem? Thanks

Posted on Dec 16, 2022 02:41 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 19, 2022 11:15 AM

Hello Alooosh_2020,



Thanks for choosing the Apple Support Communities. We see you're having issues making payments physically with your iPhone. To start, what happens when you try to make a purchase? While we wait for that answer, the's try these steps in the article you found: Make purchases using Apple Pay - Apple Support


"How to pay using Apple Pay in stores and other places

With your iPhone or Apple Watch, you can use Apple Pay in stores, restaurants, gas stations, taxis, or wherever else you see one of these symbols1.

Use your iPhone or Apple Watch to make purchases using Apple Pay 

Pay with your iPhone

  1. To use your default card:
    • If your iPhone has Face ID, double-click the side button. If prompted, authenticate with Face ID or enter your passcode to open Apple Wallet.
    • If your iPhone has Touch ID, double-click the Home button.
  1. To use a different card, tap your default card to see your other cards. Tap a new card and authenticate.
  2. Hold the top of your iPhone near the contactless reader until Done and a checkmark appear on the display.

Pay with your Apple Watch

  1. Double-click the side button.
  2. Your default card opens automatically. Scroll down to choose another card.
  3. Hold the display of your Apple Watch near the contactless reader until you feel a gentle tap and hear a beep."


We hope this helps.


Cheers!



3 replies
Question marked as Top-ranking reply

Dec 19, 2022 11:15 AM in response to Alooosh_2020

Hello Alooosh_2020,



Thanks for choosing the Apple Support Communities. We see you're having issues making payments physically with your iPhone. To start, what happens when you try to make a purchase? While we wait for that answer, the's try these steps in the article you found: Make purchases using Apple Pay - Apple Support


"How to pay using Apple Pay in stores and other places

With your iPhone or Apple Watch, you can use Apple Pay in stores, restaurants, gas stations, taxis, or wherever else you see one of these symbols1.

Use your iPhone or Apple Watch to make purchases using Apple Pay 

Pay with your iPhone

  1. To use your default card:
    • If your iPhone has Face ID, double-click the side button. If prompted, authenticate with Face ID or enter your passcode to open Apple Wallet.
    • If your iPhone has Touch ID, double-click the Home button.
  1. To use a different card, tap your default card to see your other cards. Tap a new card and authenticate.
  2. Hold the top of your iPhone near the contactless reader until Done and a checkmark appear on the display.

Pay with your Apple Watch

  1. Double-click the side button.
  2. Your default card opens automatically. Scroll down to choose another card.
  3. Hold the display of your Apple Watch near the contactless reader until you feel a gentle tap and hear a beep."


We hope this helps.


Cheers!



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I have IPhone 7 Plus . I added my card on wallet successfully. But , when I try to pay by Apple Pay, it is not working. What is the reason? And can you fix the problem?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.