Can't send a gif in messenger

Recently I've had an issue where I can search and copy a gif, but not paste it into the text box to send in Messenger. Gifs work in text and WhatsApp and everywhere else, just not Messenger. My phone has the latest software update and all apps are up to date. Have tried uninstalling and reinstalling both Messenger and the Gif app and tried turning my phone off and on again. Anyone else having this issue? What other troubleshooting can I do?

iPhone 8, iOS 16

Posted on Dec 14, 2022 05:02 PM

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Question marked as Top-ranking reply

Posted on Dec 17, 2022 01:34 PM

Hello PoisonousMelody,


Thanks for reaching out to the Apple Support Communities!


It sounds like you've done some great isolation steps to see what may be causing this! As this is only happening with the Messenger app and you've already uninstalled and reinstalled the app, this would point to an issue with the app itself.


Based on that you'll want to reach out to the Messenger developers directly to look in to this further and see what may be happening.


You can reach out to them using these steps: How to contact an app developer


Cheers!


4 replies
Question marked as Top-ranking reply

Dec 17, 2022 01:34 PM in response to PoisonousMelody

Hello PoisonousMelody,


Thanks for reaching out to the Apple Support Communities!


It sounds like you've done some great isolation steps to see what may be causing this! As this is only happening with the Messenger app and you've already uninstalled and reinstalled the app, this would point to an issue with the app itself.


Based on that you'll want to reach out to the Messenger developers directly to look in to this further and see what may be happening.


You can reach out to them using these steps: How to contact an app developer


Cheers!


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Can't send a gif in messenger

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