Recently I've had an issue where I can search and copy a gif, but not paste it into the text box to send in Messenger. Gifs work in text and WhatsApp and everywhere else, just not Messenger. My phone has the latest software update and all apps are up to date. Have tried uninstalling and reinstalling both Messenger and the Gif app and tried turning my phone off and on again. Anyone else having this issue? What other troubleshooting can I do?
iPhone 8, iOS 16
Hello PoisonousMelody,
Thanks for reaching out to the Apple Support Communities!
It sounds like you've done some great isolation steps to see what may be causing this! As this is only happening with the Messenger app and you've already uninstalled and reinstalled the app, this would point to an issue with the app itself.
Based on that you'll want to reach out to the Messenger developers directly to look in to this further and see what may be happening.
You can reach out to them using these steps: How to contact an app developer
Cheers!
Hello PoisonousMelody,
Thanks for reaching out to the Apple Support Communities!
It sounds like you've done some great isolation steps to see what may be causing this! As this is only happening with the Messenger app and you've already uninstalled and reinstalled the app, this would point to an issue with the app itself.
Based on that you'll want to reach out to the Messenger developers directly to look in to this further and see what may be happening.
You can reach out to them using these steps: How to contact an app developer
Cheers!
Having the same issue. Can’t see how to resolve
Is there any other solution?
Have contacted the app developer on 17 Dec 2022, no response though
Can't send a gif in messenger
