People not available to select when personalising lock screen

I have my iPhone set up to automatically detect people in photos I take. When I select the option to personalise the lock screen using my photos there is an option to cycle through photos of people that the photos app has detected. However, not all of the people who have been detected in the photos app are available to select. For some reason, one of my children is missing - they're not there in the list to choose to appear on the lock screen. If I go into the photos app they're there and clicking on them brings up all the photos they're featured in. So photos is working correctly - it has found them and the photos they're in. It just doesn't seem to be pulling the person through to the lock screen to be available to select. Any ideas as to why this is and a fix? Was happening on my XR but just upgraded to a 14 Pro and it's happening on this new phone too.

iPhone 14 Pro, iOS 16

Posted on Dec 14, 2022 04:10 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 15, 2022 06:15 PM


Hello werdna101,


Thanks for asking the Apple Support Communities about issues with Photos.


You can manually add people to a photo if they are not automatically detected. You can learn how to do that here: Use the People album in Photos on your iPhone, iPad, or iPod touch


If you're still unable to use that one photos, we recommend reaching out to Apple Support so they can look into this in more detail. You can do that here: Contact Apple Support


Thanks.




Similar questions

1 reply
Question marked as Top-ranking reply

Dec 15, 2022 06:15 PM in response to werdna101


Hello werdna101,


Thanks for asking the Apple Support Communities about issues with Photos.


You can manually add people to a photo if they are not automatically detected. You can learn how to do that here: Use the People album in Photos on your iPhone, iPad, or iPod touch


If you're still unable to use that one photos, we recommend reaching out to Apple Support so they can look into this in more detail. You can do that here: Contact Apple Support


Thanks.




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

People not available to select when personalising lock screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.