Homekit accessories constantly going offline?

I have had these homekit accessories for about a year with little to no issues, stable, occasional drops but nothing that couldn’t be explained away. Recently, my entire home, each non-apple accessory cannot and will not stay “online”. Nothing has changed in the network, all devices have power and are connected to the wireless network and are fully reachable through a ping. Accessories that have a companion app, such as myQ, work perfectly fine in their app, but homekit refuses to believe the accessory is connected. I have recycled power, to each accessory and the primary (Apple TV 4K), and secondary hub (Apple TV 4K). Firmware is up to date from what I can tell. HSV devices I am completely clueless about because there’s no companion app, so troubleshooting is nearly impossible. I assume my only option is to completely reset every accessory in my house? I’m not sure what’s going on, I really feel like i’ve tried everything. And apparently there is no actual support forum for Homekit? so i’m posting this in the wrong place… Is homekit end of life? i feel like there is no support forums and how little development is being put into homekit it seems very end of life, should i be looking for a new home solution? probably.

Posted on Dec 8, 2022 11:28 PM

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3 replies

Dec 11, 2022 08:20 PM in response to matttwerk


..matttwerk..

Perhaps to add suggestion to 'Product Feedback' may help address an overlooked need?


While no specific 'Apple Community' for HomeKit, there is an area for Apple Developers.

Should continued need to interact there ~ you could sign-up to use Developers section.


•Developing apps and accessories for the home - Apple Developer

//developer.apple.com/apple-home/


•Apple Developer Forums

//developer.apple.com/forums/


•HomeKit | Apple Developer Forums

//developer.apple.com/forums/tags/homekit


•Apple Developer

https://developer.apple.com/


•Latest News - Apple Developer

//developer.apple.com/news/


"..To comment or report any problems you experienced finding information on our website,

visit the Apple Website Feedback page. ~ Please read Apple’s Unsolicited Idea Submission

Policy before you send us your feedback.."


Dec 11, 2022 06:46 PM in response to matttwerk

Update: Upgraded everyone in the homes devices to the latest version of iOS/iPadOS/MacOS, and we are stable again, kinda not really. It kicked a resident out of the home, and it’s not possible to readd them. You can send an invite, it won’t go through, one the 3-4th attempt they will receive an invite, accept it and become a resident for approximately 5-10 seconds and get booted again. Unfortunately looking into the matter, it seems this is a bug like 4-5 years in the making they can’t seem to get right. The solution from what I’ve read never came in an update, and essentially i have to recreate the home from the ground up. Homekit is a product from Apple, you would truly expect to be a product from Wish.com at this point. I can’t believe this.

Dec 11, 2022 07:35 PM in response to matttwerk

Hi matttwerk,


For help with HomeKit accessories not working as expected, test the steps below found in the article here: Set up your HomePod, HomePod mini, Apple TV, or iPad as a home hub


"If your home hub isn't working as expected



While it sounds like you've isolated the issue to the accessories, if the issue remains a reset may help. You can also confirm if the accessories are listed on the page here: Home app - Accessories - Apple


Should you need further assistance, reach out to Apple Support directly. The links below will help you connect.


Contact - Official Apple Support


Contact Apple for support and service - Apple Support


Best.

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Homekit accessories constantly going offline?

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