Issues with the new iCloud email platform

After the conversion to the new iCloud platform, I can no longer click on an email and have it automatically marked as "read". The blue dot stays in the message header unless I click on the bottom tab as "read". This requires more button clicks and time. Is there a way that it can automatically be marked as "read" when the email is clicked on


Also, there are multiple subtiles now when a reply message is received. Instead of having the message open and seeing the thread in one tile, there are multiple tiles which is confusing. Is there anyway to restore the previous iCloud settings?

Posted on Dec 8, 2022 05:00 PM

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Dec 11, 2022 05:07 PM in response to Enott1

Hello Enott1,


Thanks for posting in the Apple Support Communities.


It sounds like you're trying to view your iCloud Mail, but not seeing that it shows as read until you click "Read", right?


If we have this correct, let's see if the following information is able to help. If you're viewing the mail online at iCloud.com, you should be able to select the message in the message list to have it show as read. Let's have you give this a try again, and you can locate additional information on viewing Mail online: Read email in Mail on iCloud.com - Apple Support


Read a message

In Mail on iCloud.com, click Inbox, then do any of the following:

• Read a message: Select the message in your message list.

• See a list of messages in a different mail folder: Click the folder in the Mailboxes list. For example, click Sent in the sidebar to see a list of messages you sent.


If you're using a Mac, check out the information below to see if adjusting the preferences will allow you to use Mail as you'd like. You can find additional details on the settings, here: Change Viewing settings in Mail on Mac - Apple Support


To change these settings in the Mail app  on your Mac, choose Mail > Settings, then click Viewing.

Mark all messages as read when opening a conversation

Mark all unread messages in a conversation as read when you view the primary message of the conversation.

Show most recent message at the top

Display the most recent message in a conversation first in the preview area. If the checkbox is deselected, the oldest message appears first.


If that doesn't help, provide more details on how you're viewing your email. We'll have a better understanding of how to help with those details to provide accurate information for you.


Have a great day!

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Issues with the new iCloud email platform

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