I am unable to download my purchased tones on my new iPhone 14 Pro. I have updated the OS and used the Download Purchased Tones button, signed in with my password, but then nothing shows up. I've restarted the phone multiple times, but they still will not appear.
iPhone 14 Pro
Salutations silverainstorm,
To clarify, are you seeing the Tones in your purchase history when you view it? View your purchase history for the App Store, iTunes Store, and other Apple media services
Find information about older purchases
If you can't find an item in your purchase history at reportaproblem.apple.com, check the purchase history in Settings on your iPhone or iPad. Or check the purchase history in Account Settings on your computer.
On your iPhone or iPad
1. Open the Settings app.
2. Tap your name, then tap Media & Purchases.
3. Tap View Account. You might be asked to sign in.
4. Tap Purchase History.
5. Your purchase history appears. Tap Last 90 Days, then select a different date range.
Learn what to do if you can't find the item that you’re looking for or if you find unexpected charges.
Is there any opportunity of those Tones having been tied to a different Apple ID?
Thanks.
silverainstorm, Thanks for letting us know. In that case, we recommend that you contact Apple Support directly so that they can work with you to find a solution. Contact - Official Apple Support Thank you for participating in the Apple Support Communities. Cheers!
Yes I see them in my purchase history. They just won’t download for some reason.
Unable to Download Purchased Tones
