how to prevent email from going into Junk
There is one person that keeps going into Junk Mail. How do I prevent this from happening. It's my boss and I keep missing his emails!
MacBook Air 13″, macOS 12.4
User profile for user:
R_Gabriel
User level:
Community Specialist
Hey there, and welcome to Apple Support Communities Lucy-B,
We can certainly understand your concern and see you came to us from the article If you can’t send or receive email on your Mac .
We recommend checking out these steps for more information on how to filter emails on your Mail app.
" Set filters
- In the Mail app
on your Mac, choose View > Filter, or click and hold the Filter button. - Do one of the following:
- Set a filter: Choose a filter (such as Only from VIP) from the menu. A checkmark appears next to the filter.
- If you use more than one email account in Mail, you can filter a mailbox by account—for example, you can filter the Inbox for just your iCloud account to show unread messages.
- Remove a filter: Choose an active filter from the menu. The checkmark next to the filter is removed.
If you have multiple Mail viewer windows open when you set filters, the filters are applied only in the active window. If you open a new Mail viewer window after setting filters, the filters are applied in that window."
For additional information, check out this link: Filter emails in Mail on Mac - Apple Support
Kindest regards!