Photos stucks at importing new items (Ventura 13.0.1)

I can open Photos and see the new items on my phone, but after I click the "Import New Photo" button, it stuck. The progress never moves and it shows "Importing 0 of the 901 items".


This issue happens since I updated my macOS or IOS. I have restarted my iPhone and mac several times, changed a different cable, repaired the Photos library, and tried to import photos from my wife's iPhone, but nothing worked.


My mac is Apple M1 Macbook Air 13' macOS 13.0.1; My iPhone is Iphone 13 iOS 16.1.1

MacBook Air

Posted on Dec 2, 2022 01:15 AM

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6 replies

Dec 5, 2022 12:50 AM in response to sqiu07

As a test: Can you import some photos from the iPhone with Image Capture to a folder on your Mac? And then from this folder into Photos?

This will tell you, if there is a general problem with importing from the iPhone or with the media on the iPhone. If you can import photos from the iPhone with image capture, and Photos can import them,try importing to a new, empty Photos Library in your Pictures folder, to check, if your current has a problem, Where is your current Photos Library stored? On an external volume?

Dec 5, 2022 11:03 AM in response to léonie

Thanks for the help.


Yes, import from Image Capture works, but import image from local to Photos stuck. I am pretty sure it's not an issue with Iphone, it's about Photos.


And the Photos Library is located on an external volumn. It's hundreds of gigabytes but my external SSD still have more than 200G spaces and I have no issue reading or writing to it.

Dec 4, 2022 07:41 PM in response to sqiu07

Hi sqiu07, We appreciate you reaching out to us. We understand that you are experiencing issues importing new photos.


Let's start by updating your device to iOS 16.1.2.

While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues. 

Kindly secure a backup and update.

How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch


Also, please check if the issue persists while on safe mode.

Performing this step may help resolve the issue, or further isolate the issue.

Below is an article to help guide you through the process.

How to use safe mode on your Mac


Take care!

Dec 5, 2022 11:30 AM in response to sqiu07

You may want to check the file system format of the external volume. It should be MacOS Extended (Journaled) or APFS. And the external drive must not have been used for Time Machine backups. The external volume should have a wired connection. Even if you could previously work with a library on an incompatible drive, Ventura will no longer import to a library that is on an incompatible volume, where the library could get corrupted. See: Move your Photos library to save space on your Mac - Apple Support


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Photos stucks at importing new items (Ventura 13.0.1)

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