Apple Music stops after playing 2 songs from my library

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Level 1

15 points

Apple Music stops after playing 2 songs from my library

Any ideas why Apple Music - on a MacBook Pro M1 running macOS Monterey 12.4 consistently stops after playing 2 tracks from my library? Ie not streaming but playing songs I have saved on my laptop in Apple Music? After 2 tracks, the music stops playing, the name of the first track still appears at the top as if it is still playing and I need to click the skip track button to restart the music - after doing this there are no further issues and tracks play continuously. The problem occurs again after I restart Apple Music, start playing a different playlist etc

Posted on Dec 1, 2022 07:22 PM

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Answer 1

Top-ranking reply

ArmMan1016

Community Specialist

Dec 4, 2022 06:43 PM in response to Colm111

Hello Colm111,

Welcome to Apple Support Communities. To isolate this issue, we suggest noting your computer in safe mode. This will help determine if this issue is software related. The steps to do so are found in the Apple Support article: How to use safe mode on your Mac - Apple Support

Apple silicon

1.Shut down your Mac.

2.Turn on your Mac and continue to press and hold the power button until you see the startup options window.

3.Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”

4.Log in to your Mac. You might be asked to log in again.

The article also provides guidance you can follow depending on whether the issue replicates in safe mode or not.

Let us know if you have any questions.

Have a great day!

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Answer 2

Jeff_W.

Community Specialist

Dec 5, 2022 09:05 AM in response to Colm111

Hello Colm111,

We have heard of similar issues, but not like this, and not with macOS. This is why we are starting troubleshooting, seeing if the same thing occurs in safe mode, checking if a reinstall macOS helps, etc.

You can also make a new unmodified test Admin user, and see if it's the same there or not. This would let us know if it's isolated to your main Admin account, or system wide. After testing, you can then go ahead and delete the test user.

Change Users & Groups settings on Mac - Apple Support

Thanks.

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Answer 3

Glenois

Level 1

17 points

Dec 16, 2022 05:30 PM in response to Jeff_W.

Hi

I'm having a similar problem. I'm running MacOS 13.1 (Ventura) on my iMac. The problem seemed to start on 13.0 and I just upgraded hoping it would be resolved. Earlier OS versions had other problems but they seemed to be resolved in Monterey.

I use Music (iTunes) to store my CD library and stream it through the house using AirPlay through Sonos. It will play a few tracks then stop. It always stops at the end of a track. If I try to restart the track, it appears to be playing but no sound.

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Answer 4

Colm111 Author

Level 1

15 points

Dec 17, 2022 09:24 AM in response to Jeff_W.

Update on this - thanks for the advice.

I didn't follow the steps suggested, although I was planning to. In the meantime, I actually just updated my MacOS to Ventura 13.1, and after doing that my issues with Apple Music seem to have been resolved, at least for the few days since updating. So perhaps reinstalling the MacOS would also have worked. Will see if the issues I was experiencing re-emerge but right now I seem to be good.

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Answer 5

fillg1

Level 1

8 points

Dec 17, 2022 09:18 AM in response to Colm111

For me this problem occurs since macOS 12?

eg. recently played on apple music not updati… - Apple Community

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Answer 6

Colm111 Author

Level 1

15 points

Dec 4, 2022 07:41 PM in response to ArmMan1016

Hello - thanks I could do this and then reinstall MacOS if the problem persists - but I am curious whether this is a known problem / whether anyone else has run into this as well?

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Answer 7

Jan 6, 2023 04:21 PM in response to Colm111

All the exact same things happen to me, I'm running Mac OS12. Will upgrade to Ventura and see if that changes hopefully.

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Answer 8

Colm111 Author

Level 1

15 points

Jan 6, 2023 04:36 PM in response to MPickles1

Frustrating to have this sort of basic issue with what should be a core app! The good news is that I continue not to experience it any more after updating to Ventura a while back

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Apple Music stops after playing 2 songs from my library

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