Mail bounce back

2 different people, sending me emails today, had the emails returned with this message:

554 5.7.1 [HM08} Message rejected due to local policy. Please visit https://support.apple.com/en-us/HT204137

What gives?? Never have had this problem before in 20 years of using apple email.

MacBook Air 13″, macOS 11.2

Posted on Dec 1, 2022 04:24 PM

Similar questions

Inbound mails are bounced (Custom Domain) I've been receiving more and more messages from people/companies sending me mails and the mails are not being received. They receive a bounce mail with: 554 5.7.1 [CS01] Message rejected due to local policy. The mails are legit and Apple Support got no clue. Anyone got a clue.
472 1
Bounced email: [HM08] Message rejected due to local policy. Searching for this on the apple site or on the web doesn't state what is going on. About a week ago, apple mail servers started rejecting email from my server to individuals (including myself) that I have been sending email to for many many years. The web document for HM08 is content free with regard to this "local policy" change. So Apple, please: 1) Please provide useful content in URLs you mention in failed mailed. 2) What exactly is "local policy"? This also needs to be documented. 3) What changed in the past week or so? 4) How can we get this back working again? Thank you. Mark L*** Previous posting from someone that went unanswered: Bounced email: [HM08] Message rejected due to local policy. Hi - I can't get hold of anyone at the postmaster account for Apple whom I emailed earlier in the week. I have a mail server using DKIM and SPF, and sending mail successfully to loads of other domains / mail servers. Apart from the disreputable uceprotectl3 list which has blacklisted the entire subnets for the hosting company I am using (Digital Ocean), I am not on any blacklists. From the server, icloud will accept emails from one domain but not another (I setup an icloud email address to test). The smtp error message refers to local policies, but links to a generic spam advice posting. I am not sending unsolicited email, and in fact the emails are human replies to ones received from icloud customers. Unfortunately the smtp error message in the logs doesn't say anything useful like what actual policy is causing the message being rejected. Does anyone know what we can do to get Apple to deal with or help us diagnose mail delivery issues like these? Posted on Mar 11, 2023 4:37 AM [Edited by Moderator]
5732 3
Mail message blocked from a reliable known sender Why would mail not allow me to receive a message from someone I email with frequently: I'm also attaching a screen shot of the email that was returned. It said: The response from the remote server was: 554 5.7.1 [HM08] Message rejected due to local policy. Please visit Postmaster information for iCloud Mail - Apple Support [Image Edited by Moderator to Remove Personal Information]
699 2

3 replies

Dec 1, 2022 04:30 PM in response to helpme1561

That means the folks administering the mail server you’re using have rejected the arriving mail as likely spam.

That can be because the sender’s mail server has issues, or because the mail itself appears indistinguishable from spam. Or because some other user of the originating mail server has been spamming hard.

In the case of messages arriving at Apple iCloud mail, read the linked article: Postmaster information for iCloud Mail - Apple Support

The folks running the sending server can contact Apple using the contact info in the article. Or your senders can potentially send less spam-ish mail.

Dec 1, 2022 04:27 PM in response to helpme1561

Who is your email provider?

helpme1561 Author

Level 1

5 points

Dec 1, 2022 04:29 PM in response to rauraked170

Mac.com

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mail bounce back