Play counts on songs are inaccurate.

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5 points

Play counts on songs are inaccurate.

I recently got my Replay for the year. The play count on my top 5 songs looked like they could be accurate. But, the play count on the desktop app, is wildly inaccurate. I have songs showing 1/3 of the plays (supposedly all time) as the same song this year on Replay.

use listening history is toggled on for both my laptop and my phone (where 95% of listening happens) and has been the whole year
My “smart” playlists have always been wrong, especially “Top 25 Most Played”

How does apple seem to have both accurate and inaccurate data at the same time?

Posted on Nov 30, 2022 01:29 PM

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Answer 1

Miche11e_P

Community Specialist

Dec 3, 2022 01:42 PM in response to Madsen_21

Hi Madsen_21,

Thanks for contacting Apple Support Communities!

We understand that the play counts appear to be inaccurate in Apple Music.

Although we are unable to speculate the reason why this has happened, it's typically because the Listening History was disabled at some point. We don't have the option to manually edit this information.

If you'd like to investigate this further, we'd ask that you reach out to Apple Support directly as they're best suited to look into this further with you. You can reach them here: Apple Support

Take care!

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Play counts on songs are inaccurate.

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