I use the Mail app to manage 6 email accounts. After updating my iPhone 11 to iOS 16.1.1 I noticed one gmail account has no Trash box. If I send an email to Trash it comes back to the Inbox. The only way to get rid of it is to send it to Junk.
Is there a way to add (or restore) the Trash box?
iPhone 11
Hello J_Kent,
Maybe it has moved to the Archive Mailbox.
To change the settings, try the steps below.
Delete emails on your iPhone or iPad - Apple Support
On your iPhone, navigate to Settings > Mail >Accounts > Select Your Account > Account > Advanced.
Once you're there, navigate to the "Move Discarded Messages Into" section and choose "Deleted Mailbox."
If the original problem persists after trying the previous steps, please provide us with specifics on what you see for more help, and we will continue from there.
Thanks for using the Apple Support Communities.
Cheers!
Hi there J_Kent,
If you haven't already done so, take a moment to open a browser and go to www.Gmail.com and check to see if the Trash folder shows there. If it does not, you'll want to reach out to Google Support directly, as that indicates that the issue is related to their server.
If the Trash folder does show there, you may want to try to remove the email account and readd it to see if this helps to correct the issue. Add and remove email accounts on iPhone - Apple Support.
Add email accounts
The first time you open the Mail app on your iPhone, you may be asked to set up an email account—just follow the onscreen instructions.
To add additional email accounts, do the following:
1. Go to Settings> Mail > Accounts > Add Account.
2. Do one of the following:
- Tap an email service—for example, iCloud or Microsoft Exchange—then enter your email account information.
- Tap Other, tap Add Mail Account, then enter your email account information.
Log out of or remove email accounts
1. Go to Settings
2. Tap the email account you want to remove, then do one of the following:
- If you’re removing an iCloud email account: Tap iCloud, tap iCloud Mail, then turn off “Use on this iPhone.”
- If you’re removing another email account: Turn off Mail.
Note: To remove the email account from all apps on your iPhone, tap Delete Account.
We hope this helps you out.
Kind regards!
Thank you for the reply J_Kent!
Since the issue persists, let's update your device to the latest iOS, which at the time of this posting is 16.2:
Updating your device may resolve unexpected issues.
If the issue persists, reach out to Apple directly to investigate:
Cheers!
Now running 16.2
No change.
FWIW, now that I'm back home I see my iMac has the same problem: No Trash for 1 of 3 gmail accounts.
Well, that didn't fix it. I deleted the gmail account on my iphone, then added it. Now it just shows up as "gmail" and not the gmail address and still no Trash. All of my other accounts have Trash. I opened up the GMail app and signed in with that gmail (I have 3 gmails) and there is a Trash bin there.
J_Kent,
Thanks for the update. At this point, we do suggest you contact Apple Support. They'll be able to look into this with you further.
Take care.
Thanks but I tried your suggestion and there’s no change. Still no Trash box for that email. If I click “Trash” on the bottom of a received email it disappears for a second then reappears.
Thanks. That looks helpful. I’m on the road for another 10 days and the password for that email account is at home so I’ll try your fix when I get back.
Hi J_Kent,
Thanks for letting us know. We look forward to learning what you find when doing those steps or if those help.
In the meantime, take care!
No Trash in Mail
