Black screen

iPhone seems to work but screen is black

iPhone X

Posted on Nov 22, 2022 07:08 AM

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1 reply

Nov 23, 2022 04:46 PM in response to 222Bruno222

Thanks for reaching out 222Bruno222,


It sounds like your iPhone isn't turning on and is stuck at a black screen. We can help.


A great place to start is by following these steps If your iPhone won't turn on or is frozen:


If your screen is black or frozen


On your iPhone X

1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
An animation of an iPhone with arrows pointing to the volume up button, then to the volume down button, and then to the side button.

4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
5. If your phone still doesn't turn on, contact Apple Support.


Hope that helps.


Take care.

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