Hello michaele1,
Thank you for reaching out to Apple Support Communities.
Let's test to see if the issue works with a private window:
"Test with a private window
A website can store cookies, caches, and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window. From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.
If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing.
- Choose Safari > Settings (or Preferences), then click Privacy.
- Click Manage Website Data.
- Select the affected website from the list shown.
- Click Remove.
- Click Done.
- Open the website again in a non-private browser window."
More details and additional steps can be found here: If Safari on Mac doesn't open a webpage or isn’t working as expected
Let's also test in another user to see if the issue persists. Let us know the results.
Cheers!