Scan from notes on iphone, becomes black rectangle on PC
I scanned a document in Notes, emailed, then saved on my PC, tried to open it and a black rectangle appears, no error message.
iPhone 13
User profile for user:
Jeff_W.
User level:
Community Specialist
Hey there, and welcome to Apple Support Communities lowell113,
We can certainly understand your concern and are here to help as much as we can.
Since the issue is happening when using a Windows device, we recommend contacting Microsoft for additional assistance on opening Apple files from iOS software. Check out these steps on how to contact an app developer.
" How to contact an app developer
In the App Store, you can find contact information for app developers, including developers of Apple Arcade games.
When to contact an app developer for help
- If an app isn't working, but the issue doesn't affect other apps
- If you can't use an in-app purchase, such as a bonus game level or "remove ads"
Contact the developer of an iOS, iPadOS, or watchOS app
- Open the App Store on your iPhone or iPad.
- Search for the app, then tap it. If you can't find it, tap the account button
or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app. - The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.
"
For additional information, check out this link: How to contact an app developer - Apple Support
Kindest regards!