Contact labels keep resetting to default values for some contacts

Over the last few months, I've noticed a trend where contact labels (e.g. "phone" vs. "mobile" vs. "work" vs "iPhone", etc.) default back to generic state for certain contacts (including even "My Card" within the contacts setting). I can successfully edit the contact and change the label (have tried doing so from multiple apple devices and even made the edit within iCloud directly) but the contact information will eventually (sometimes hours, sometimes days) go back to listing all the phone numbers as generic "phone" and all the addresses as generic "address" vs. the specific "home"/"work"/"mobile" setting.


I have almost 3,000 contacts on my phone so not sure why this only seems to impact certain contacts. Since "My Card" is one that is impacted, it even has downstream implications to applications like CarPlay which automatically list your "home" address under favorites. However, once your contact record changes your "home" address to just a regular "address", it no longer lists "Home" as one of the favorite locations within CarPlay until you go into the contact record and change the value to "Home".


Appreciate any help you can provide to resolve this issue.

iPhone 14 Pro Max

Posted on Nov 18, 2022 02:23 PM

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Nov 21, 2022 11:16 AM in response to Cr4iger

Hey Cr4iger,


Since software updates include fixes, make sure iOS 16.1.1 is installed. Follow the steps below to confirm it is up-to-date:


  1. "Back up your device using iCloud or your computer.
  2. Plug your device into power and connect to the internet with Wi-Fi.
  3. Go to Settings > General, then tap Software Update.
  4. If you see more than one software update option available, choose the one that you want to install.
  5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.


This article lists the steps as well: Update your iPhone or iPad.


If issue persists, we suggest contacting Apple support here: Apple Support. They will be able to look into this further with you.


Take care.

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Contact labels keep resetting to default values for some contacts

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