Apple launches Apple Store app in India

The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone 11 pro is on but the screen is black.

My iPhone11 Pro is currently on (I can hear I am getting texts) but the screen is black. Any help is greatly appreciated.

iPhone 11 Pro, iOS 16

Posted on Nov 17, 2022 10:29 AM

Top-ranking reply

Level 10

91,813 points

Posted on Nov 17, 2022 11:28 AM

If you have Siri set up you could also try "hey Siri call [one of your contacts]"

If that works the chances are the phone is basically ok but the screen has a hardware failure,

I would suggest a forced restart

Forced restart

Click here > Force restart iPhone – Apple Support (UK)

If no better you should probably arrange a repair

You will not be able to do any additional backups before repairing it

View in context

Similar questions