My phone is fully charged - I get notifications, calls etc. but the screen remains black and I can’t respond to anything. Not sure if there was an automatic update that caused this issue but any suggestions are welcomes. Thanks
iPhone 15 Pro
There is a hardware problem with your phone that we cannot solve online.
Make an appointment at the Apple Store or take the phone to an authorized Apple Service shop.
You can find a list of authorized service shops in your area by using the link just below:
This just happened to me this morning. I also have an iPhone 15 pro. I found a suggestion on the apple website that says to press volume up, then volume down, then hold the button on the right for about 10-12 seconds until you see the apple symbol. (I had to release the button and then the apple symbol showed up.) My phone restarted and my screen wasn't dark any longer.
Took two tries but this worked!
It’s not working. It feels like I’m working to resolve it in the dark.
My iPhone 15 pro screen is all black - any ideas on what to do?suggestions on Apple support didn’t fix it.
