Clips stopped working

Question

Level 1

6 points

Clips stopped working

Our students are using 9th generation iPads on 15.7 and creating some adorable Clips videos to document their learning about ecosystems. After a certain point, and it varies by project, but the Clips app (v 3.1.3) will stop allowing the addition of posters or photos.

Even a new project created on the same device does not allow the addition of photos or posters. Deleting and reinstalling the app will resolve the issue for a time, but this issue continues to persist after a period of time.

The iPads have at least 15 GB of space available, most of them have more space.

In short, Clips works great, until it doesn't.

We have replicated this on iPads on iOS 16 and 16.1.1.

Anyone else experience this? Any plans to correct these glitches on this awesome app?

Posted on Nov 16, 2022 12:06 PM

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Answer 1

Jepcke28 Author

Level 1

6 points

Dec 5, 2022 1:28 PM in response to WinsC1

Thank you for this reply, but it isn't a 'how to use' issue. The guides do not provide troubleshooting guidance. We have used (and LOVED) Clips for 5 years, but situations like this have us rewriting curriculum and projects to utilize another tool.

We just want Clips to work on iPads.

I see what ideas Support might have.

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Answer 2

WinsC1

Community Specialist

Nov 18, 2022 5:25 PM in response to Jepcke28

Hey Jepcke28,

We'd recommend reviewing the information in this resource as it provides tips for using the Clips app which may be helpful: Clips User Guide - Apple Support

For further assistance, we'd recommend contacting Apple Support here: Apple Support

Thanks!

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Answer 3

Jeff_W.

Community Specialist

Dec 5, 2022 4:15 PM in response to Jepcke28

Good afternoon Jepcke28,

It might be helpful for you to speak with an AppleCare technical advisor about the issues you are having with the Clips app. Click the link below, choose the phone number for your region from the list, and call when it is convenient.

Contact Apple for support and service - Apple Support

iMovie may be a more robust app for working with your Clips media.

iMovie User Guide for iPad

Cheers!

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Clips stopped working

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