iPhone Mail Filing Suggestions

Previously when I would select an email (or a batch of emails from the same sender, such as order confirmations from the same vendor) and tap “move” to file them in the folder those emails normally go to, the mail app used to reliably suggest the file that all other emails from that sender were in. Recently, it’s stopped suggesting those folders for the most part and has started suggesting the “Important” folder as the place to file most emails, which means I have to tap the “move message” option and scroll to find the folder I want to file them in. Does anyone else have this issue or know why the mail app isn’t suggesting the correct folders anymore? It’s made email filing a lot more of a hassle.

iPhone XR

Posted on Nov 16, 2022 10:11 AM

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Question marked as Top-ranking reply

Posted on Nov 18, 2022 02:56 PM

Thanks for visiting the Apple Support Communities Parker_Rae,


Based on what you've described, the behavior you are experiencing may be temporarily expected after an update. Since iOS updates make changes to features and settings, it may take a few days for Siri and the Mail app to re-learn your patterns.


If the issue continues after a few days, we can recommend restarting your iPhone: Restart your iPhone - Apple Support, if you have not already. While this is a simple step, it often resolves a variety of unexpected behaviors.


Don't hesitate to respond back if the issue continues.


Best!


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Question marked as Top-ranking reply

Nov 18, 2022 02:56 PM in response to Parker_Rea

Thanks for visiting the Apple Support Communities Parker_Rae,


Based on what you've described, the behavior you are experiencing may be temporarily expected after an update. Since iOS updates make changes to features and settings, it may take a few days for Siri and the Mail app to re-learn your patterns.


If the issue continues after a few days, we can recommend restarting your iPhone: Restart your iPhone - Apple Support, if you have not already. While this is a simple step, it often resolves a variety of unexpected behaviors.


Don't hesitate to respond back if the issue continues.


Best!


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iPhone Mail Filing Suggestions

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