After macOS VENTURA upgrade my SANDVOX web builder application doesn't open / keeps crashing

Any suggestions ? Have tried contacting developer but seems like they haven't updated their software for a few years ...


iMac 24″, macOS 13.0

Posted on Nov 14, 2022 03:46 PM

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11 replies

Dec 14, 2022 09:34 AM in response to Seakonk

I still use the Sandvox app for my business website. It is a must have app for me that still needs to work.

I understand Karelia (Sandvox) went out of business a while back, but the app STILL works fine for me with macOS Monterey Version 12.6.2. I purposely did NOT upgrade to Ventura specially for that reason. I have a huge web site and it would cost me either a ton of time to convert it to another app myself with a large learning curve to boot or pay a huge amount to have somebody do it for me. I am the only one in my company and don't really have the budget to pay somebody, so I rather use it until it doesn't work any longer, then to currently pay a large sum to convert to another app.


You may want to see if you can roll back that Ventura update to an older macOS version. I'm guessing if it worked before you upgraded, after rolling back it should work again. (Just my guess.)


Another possible solution may be to buy a used Mac or Macbook (or use one if you already have another Mac). Keep it on the old OS and use Sandvox on there. Hopefully you can transfer Sandvox app and info onto the older Mac, then.


Good Luck!

PS Let me know if you find any other solutions.

MG

Nov 16, 2022 11:34 AM in response to Seakonk

Hi Seakonk,


Thanks for contacting Apple Support Communities!


We understand that you're unable to use your Sandbox app after upgrading your Mac.


If the app developer has verified that their app is compatible with macOS Ventura, you can reference this article for additional troubleshooting steps to help isolate this behavior further: If an app freezes or quits unexpectedly on Mac - Apple Support


• If an app doesn’t quit as expected, or it’s unresponsive, you can force quit the app (you may lose unsaved changes). Choose Apple menu  > Force Quit, select the app in the dialog that appears, then click Force Quit.
• If the app quit, reopen it by clicking Reopen in the dialog that appears.
• Restart your Mac by choosing Apple menu > Restart.
• Make sure the app is compatible with your version of macOS.
• Open another file in the app. There may be a problem with the original file.
• Check for updates to your software.
• Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of macOS.
• Uninstall any app plug-ins or enhancements from other manufacturers.
If you recently updated the app or macOS, a plug-in or enhancement you installed may no longer be compatible.
• Diagnose problems with your Mac to learn whether hardware you installed, such as additional memory, is incompatible, improperly installed, or defective.

We hope this helps.


Cheers!

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After macOS VENTURA upgrade my SANDVOX web builder application doesn't open / keeps crashing

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