I accidently got locked out of my iphone. Have a different iphone now, since I refound my username and password. The new phone says I can use the new passcode I made up to get the other iphone up and working. It's still disabled. Any idea's???
iPhone 7 Plus, iOS 14
Hello gnl99,
Thank you for reaching out in Apple Support Communities. For a disabled iPhone, you'll want to erase the device. This will allow you to access the iPhone 7 Plus by removing the disabled screen. Here's how:
Step 1: Make sure that you have a computer (Mac or PC)
This process requires a Mac or PC. If you're using a PC, make sure that it has Windows 10 or later, and that iTunes is installed. You also need the cable that came with your iPhone, or another compatible cable, to connect your iPhone to the computer.
If you don't have a computer and you can't borrow one, you need to go to an Apple Retail Store or Apple Authorized Service Provider for help.
Step 2: Turn off your iPhone
Unplug your iPhone from the computer if it’s connected.
Turn off your iPhone using the method for your iPhone model:
iPhone 7, iPhone 7 Plus, iPhone 6s, and iPhone 6: Press and hold the side button until the power off slider appears.
Step 3: Put your iPhone in recovery mode
Get ready by finding the button on your iPhone that you'll need to hold in the next step:
iPhone 7 and iPhone 7 Plus use the Volume down button.
Press and hold the correct button for your iPhone while immediately connecting your iPhone to the computer. Don't let go of the button.
Keep holding the button until you see the recovery mode screen on your iPhone, then let go.
If you see the passcode screen, you need to turn off your iPhone and start again.
If you can’t get your iPhone to show the recovery mode screen and you need help, contact Apple Support.
Step 4: Restore your iPhone
Locate your iPhone in the Finder or in iTunes on the computer that it’s connected to. (Learn how to find your connected iPhone.)
Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPhone and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again.
Wait for the process to finish.
These steps are outlined in this article for you to reference: If you forgot your iPhone passcode - Apple Support
Kind regards.
forgot passcode, found it again but locked out of my original iphone 7+
