Cannot transfer child to another Family

Question

Cannot transfer child to another Family

I am trying to transfer my little sibling to another family but it is simply not working. I followed everything I was supposed to do, I went on the other family organizer’s family sharing and invited my brother in person by inserting his Apple ID and password, I received a gmail on my phone about the request, clicked to view request, and through the IOS we browser it said “address is invalid”. Then, I tried opening it through google chrome which then told me “To accept, open this invitation in the Mail app on your iPhone, iPad, iPod touch, or Mac, and click the Get Started button”. However I did not get the invitation through the mail app on my iPhone so then I went to settings to add my gmail account to the mail app. Finally, when I clicked “view request” through the mail app, I was taken to settings with a pop up on the bottom saying “Cannot View Invite

The invite cannot be viewed from this account.” I’ve been trying to figure this out for about an hour, restarting the entire process over and over again, but it just will not work. I seriously need some help and would appreciate it if I received some.

[Image Edited by Moderator to Remove Personal Information]

Posted on Nov 10, 2022 4:32 PM

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Answer 1

KMB_12

Community Specialist

Nov 12, 2022 6:10 PM in response to ChristianFlores31

Hello ChristianFlores31,

To start off, take a look at this article that walks you through the process you are attempting: Move a child to another group using Family Sharing - Apple Support. You will want to follow these steps:

"You can ask an organizer from another family group to invite the child to their family. After they invite the child, you get a notification. You can approve from the notification or use these steps:

On your iPhone, iPad, or iPod touch, tap Settings. Below your name, find a notification that says "Family Transfer Request." Tap the notification and follow the onscreen instructions.
On your Mac, choose Apple menu  > System Preferences. Below your name, find a notification that says the child was invited to Family Sharing. Click Continue and follow the onscreen instructions. In macOS Mojave or earlier, choose Apple menu  > System Preferences. Click iCloud, then click Manage Family.

After you approve, the child moves from your family group to the other family group. Learn what happens after a family member leaves.

Children under 13* can't be removed from a family group. Instead, you can move the child to another family group or delete their account. Learn how to delete a child's Apple ID.
Does the child use Apple Card Family or Apple Cash Family? Before you move the child to a different family group, close the child's Apple Cash account and remove them from the shared Apple Card account.
If you set up an Apple Watch for the child, use the Watch app on your iPhone or iPad to remove the device. Then the new parent or guardian can set up the watch in their family group."

Let us know if we can help with anything else at all or if you have completed all these steps and this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!

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Cannot transfer child to another Family

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