Problem transferring a child on family sharing

Question

Level 1

4 points

Problem transferring a child on family sharing

My husband and I both started family sharing separately and then realised we should all be on the same one. He has my son on his, and I have my daughter on mine but we want to all be on his. So we followed the instructions to transfer my daughter - hubby sent the transfer request but I didn't see a notification under my apple ID. He then found the alternate way of actually notifying me via email, and I got that. The actual request must be accessed through the Mail app on my iphone, which I did, and it has a 'view request' button at the bottom which I clicked. It goes to my Apple ID but then a message pops up: "Cannot View Invite. the invite cannot be viewed from this account." The settings app shuts down as soon as I click OK on that. I have no idea what to do. I am logged into my iphone using my gmail as I have always done with my AppleID. I can't see what's wrong. Any help? Thanks!

iPhone XS

Posted on Aug 22, 2022 11:38 AM

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Answer 1

curiosikat Author

Level 1

4 points

Aug 23, 2022 9:27 PM in response to Limnos

Thank you so much for your help! Would you believe the oldest, simplest IT solution worked?! Rebooting the devices, including my phone which was not displaying the request until I switched it back on. Thought I should update and let you know, it was a simple solution to what seemed like a complex problem! Feeling a bit silly for not having tried that before asking for help but at least it is resolved now. Thanks again!

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Answer 2

Limnos

Level 10

424,469 points

Aug 22, 2022 4:33 PM in response to curiosikat

Sometimes it helps to have the devices involved take a fresh look at settings:

- Try signing out of accounts and back in again.

- Restarting is a simple step that can resolve many unexpected behaviors.

If a problem persists, particularly over several days, try contacting Apple for assistance:

Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support

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Answer 3

Aug 22, 2022 4:45 PM in response to curiosikat

Ate you performing the steps EXACTLY as written here for your particular hardware and OS?

Move a child to another group using Family Sharing - Apple Support

Specifically:

4) Tap Invite People.

5) Tap Invite in Person

6) Ask the child to enter their Apple ID and password.

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Answer 4

curiosikat Author

Level 1

4 points

Aug 22, 2022 4:47 PM in response to Chattanoogan

Yes definitely, my husband has done exactly that a few times and every time this same thing happens, that “ cannot view invite” message pops up when I click on the “view request” button in the email in the Mail app.

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Answer 5

curiosikat Author

Level 1

4 points

Aug 24, 2022 7:26 AM in response to Limnos

Yes! I read your message first but didn’t actually do the restart until yesterday - doh! No matter how many episodes of The IT Crowd I watched, apparently “have you tried turning it off and on again” didn’t sink in. Typical end user! :-D

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