This is an ongoing issue, I have two Google accounts that I have set up in Apple Mail - if I try to 'remove attachments' on an email with attachments it deletes the entire email. How do I do this without removing the entire email from the inbox?
MacBook Pro 15″, macOS 12.6
Hi mr.cooger,
Here's some information from the View, save, or delete email attachments in Mail on Mac resource that you might find helpful:
1. In the Mail appon your Mac, select a message that includes one or more attachments.
2. Choose Message > Remove Attachments.
The message remains in the mailbox and is annotated to indicate that all attachments were manually removed. For IMAP accounts, attachments are also deleted from the mail server and can’t be retrieved.
When you delete a message that includes an attachment, the attachment is deleted too. To change this setting, choose Mail > Settings, click General, click the “Remove unedited downloads” pop-up menu, then choose an option. Mail doesn’t delete attachments that you have saved.
We hope this resolves things for you.
Take care.
It's interesting that after contacting Gmail support they pointed me to Apple to find the solution, gotta love passing the buck! Why can't Apple and Google play nice with each other? As professionals, we generally end up using products from both companies, and this is a simple function of email, it worked just fine when our company email was based on Hostgator.
Hey mr.cooger,
To isolate the potential cause you can create a test user profile on the Mac. Add your email accounts in this new user, from a few different email accounts, and see if the issue persists.
"Add account
Create a new user or group.
Click the New Account pop-up menu (you may be asked to enter your password), then choose a type of account."
Change Users & Groups settings on Mac - Apple Support
Please don't hesitate to let us know if you need additional assistance.
Thank you for using Apple Support Communities. Have a good one.
This doesn't seem to work with Google/Gmail accounts - after removing an attachment, the entire email disappears. In this case, I want to keep the email after deleting the attachment.
Hello mr.cooger,
Welcome to Apple Support Communities!
We want to help you get the most from the Mail app.
Does this happen with multiple Gmail accounts? If it's an issue specific to Gmail accounts, you might need to get their support involved. Try this link: Gmail Help
We hope this helps to further isolate and resolve the issue with Gmail attachments.
Cheers!
How to remove attachments in Apple Mail while using a Gmail account and not delete the email?
