My iphone is factory defective

A month after buying the phone, a black dot appeared on the camera in the upper right corner. I don’t want to carry the phone for repair, because it’s a factory defect, can I replace the phone with a new one?

Posted on Nov 7, 2022 12:44 PM

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4 replies

Nov 7, 2022 12:47 PM in response to KirillBezverkhniy

KirillBezverkhniy wrote:

A month after buying the phone, a black dot appeared on the camera in the upper right corner. I don’t want to carry the phone for repair, because it’s a factory defect, can I replace the phone with a new one?

The phone has a one year warranty. Apple will repair or replace it if they determine that it is defective. But that looks like a spot on your lens.

Nov 7, 2022 12:58 PM in response to Lawrence Finch

Click on the Get Support at the top of this page to start a warranty repair request.

Nov 7, 2022 12:53 PM in response to KirillBezverkhniy

Nov 7, 2022 12:53 PM in response to Lawrence Finch

This is a stain inside the phone on the lens, because everything is clean outside
Wide-angle lens does not have this spot

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My iphone is factory defective