User profile for user: mathgun
mathgun Author
User level: Level 1
10 points

No heart rate measurement during exercise

I'm using the Ultra, and I don't get a steady heart rate measurement during active cardio like running. Seems to be anything involving a lot of arm movement. Heart rate measurement freezes at a certain number and doesn't update, even as my heart rate changes. I am wearing the band quite snug and I don't have tattoos. I have noticed this problem using the workout app or using 3rd party apps like Workoutdoors. Any ideas?

Apple Watch Ultra

Posted on Nov 3, 2022 04:22 AM

Reply

Similar questions

1 reply
User profile for user: Jaym_8
Jaym_8
User level: Community Specialist

Nov 4, 2022 05:32 PM in response to mathgun

Hello mathgun,


If your Apple Watch is not tracking heart rate, you'll want to make sure it's currently enabled with these steps:


  1. Open the Settings app on your Apple Watch Ultra.
  2. Go to Privacy & Security > Health.
  3. Tap Heart Rate, then turn on Heart Rate.


Check your heart rate on Apple Watch Ultra


You'll also want to make sure Low Power Mode isn't currently enabled.


  1. Open the Settings app on your Apple Watch.
  2. Scroll down, then tap Battery.
  3. Turn off Low Power Mode.


Use Low Power Mode on your Apple Watch


If you've checked those things, and it's still not tracking heart rate, you'd want to contact Apple to report that issue: Get Support


Cheers!




Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No heart rate measurement during exercise

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up