Can not verify AirPods as genuine
My model and series do match the information provided in the support web page. Same for the case; what is the next step, as I am still receiving the same message: could not be verified as genuine.
User profile for user:
mingoslkd
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Community Specialist
Hello pina_felipe,
Did you have a chance to follow the steps in the article viewed before posting? If you get a 'Cannot Verify AirPods' alert - Apple Support
If you have already completed those steps, and you're still unable to verify your AirPods, then we recommend contacting Apple Support directly, so that they can work with you to find a solution.
You can reach out to them here: Contact - Official Apple Support.
Thank you for participating in the Apple Support Communities.
Cheers!