Ventura USB Devices disabled and multipe Device not ejected correctly messages

I have moved from a MAC Mini to a MacBook Pro with the M1 Pro chip and my USB and other devices has not changed, except i have added a Kensington 4K Dock t allow the devices to connect via the USB C connectors on the new MacBook.

However, since I have installed Ventura i am getting messages indicating that the USB devices have been disabled due to a device using too much power. strange as the devices are the same as before?. and due to the nature of the MacBook, you cannot directly connect a USB device to it anyway? Also if the Macbook Pro goes into Sleep mode I get multiple error messages indicating that a device has been incorrectly removed from the system, and when I say "multiple" I mean so many it is easier and quicker for me to restart the MacBook???? How i this happening???? does the MacBook power up and off again when there is no activity? very strange and totally annoying behavior.


What is the solution??


JohnW

MacBook Pro 14″, macOS 13.0

Posted on Oct 31, 2022 01:00 AM

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Posted on Nov 6, 2022 01:15 AM

That tracks with my experience. I’m going to guess that you didn’t store the encryption keys for the reformatted drives in your system keychain? If that’s the case, it does make sense to only see one message for those drives because they can be ejected by the system but not mounted again without a password prompt, which would prevent them from mounting/ejecting on a loop like an unencrypted drive.


I said this in the other thread but if you haven’t already, I’d suggest using something like Jettison to protect yourself from the possibility of these improper ejections corrupting any data on your external drives. It’s annoying that we have to find a work around to this. It’s a really unacceptable flaw that any operating system would contain a persistent bug that can damage a user’s drives and cause data loss. A company as big as Apple should be embarrassed by this— 3rd party software has to exist to prevent Apple’s own software from damaging their user’s data 🤦‍♂️


I guess it’s an issue most users (who I assume primarily use internal storage and maybe only occasionally connect external drives for temporary backups or transfers) never experience so it doesn’t get enough attention. That said, for video editors or other power users that rely on consistently connected external drives and/or elaborate peripheral hardware setups and hubs, it’s an embarrassing oversight that this persists while Apple still markets these products as tools for creative professionals who need all those things to work correctly and reliably.


Anyway, I’m not holding out much hope on this one considering how long it’s been a thing. Here’s a link to Jettison if you’re interested. I have nothing to do with them btw, I’m just passing on the solution I’ve been using the past several years because Apple doesn’t seem to care about this problem.


[Link edited by Moderator]

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Question marked as Top-ranking reply

Nov 6, 2022 01:15 AM in response to welshguru

That tracks with my experience. I’m going to guess that you didn’t store the encryption keys for the reformatted drives in your system keychain? If that’s the case, it does make sense to only see one message for those drives because they can be ejected by the system but not mounted again without a password prompt, which would prevent them from mounting/ejecting on a loop like an unencrypted drive.


I said this in the other thread but if you haven’t already, I’d suggest using something like Jettison to protect yourself from the possibility of these improper ejections corrupting any data on your external drives. It’s annoying that we have to find a work around to this. It’s a really unacceptable flaw that any operating system would contain a persistent bug that can damage a user’s drives and cause data loss. A company as big as Apple should be embarrassed by this— 3rd party software has to exist to prevent Apple’s own software from damaging their user’s data 🤦‍♂️


I guess it’s an issue most users (who I assume primarily use internal storage and maybe only occasionally connect external drives for temporary backups or transfers) never experience so it doesn’t get enough attention. That said, for video editors or other power users that rely on consistently connected external drives and/or elaborate peripheral hardware setups and hubs, it’s an embarrassing oversight that this persists while Apple still markets these products as tools for creative professionals who need all those things to work correctly and reliably.


Anyway, I’m not holding out much hope on this one considering how long it’s been a thing. Here’s a link to Jettison if you’re interested. I have nothing to do with them btw, I’m just passing on the solution I’ve been using the past several years because Apple doesn’t seem to care about this problem.


[Link edited by Moderator]

Oct 31, 2022 08:43 PM in response to welshguru

The dropping of usb devices, including HDs, during sleep mode is an annoying bug that has been present for quite a while now. In some versions of MacOS it's better, in others it appears to be worse. Users have reported it with hubs but it also happens to devices connected directly to the machine. In my case it's a Mac Studio, a machine that has a constant supply of power (no battery as a variable) and is equipped with high power thunderbolt ports. There could not be an excuse that a thunderbolt port couldn't supply enough power to keep a single hard drive from disconnecting, and yet it is.


It's likely not your dock or anything wrong with your hardware. You are most likely experiencing a really irritating bug that Apple needs to squash. I've already filed a report about it, maybe if other users with the same issue do as well we can finally get Apple to fix this.

Oct 31, 2022 09:09 AM in response to welshguru

First of all, not all external devices may be compatible with an M1 Mac (especially some older devices).


Since you are using a Kensington 4K Dock to connect your devices, this would be the first thing I would suspect. Does this Dock have its own independent power supply, or does it get its power from the M1 laptop?


Just how many devices do you have connected to this laptop? The laptop is only able to supply just so much power across a single USB-C port. You may need to look into using a powered hub/dock, or utilizing external devices which have their own independent power supplies.


You can try connecting just the Kensington Dock by itself to make sure there are no warnings. Then connect one device at a time to the dock until you get the error. Either that device is the source of the problem or you have reached the limit of the number of bus powered devices you can use.

Oct 31, 2022 10:18 AM in response to HWTech

Hello,


Thanks for your reply,


HWTech wrote:
First of all, not all external devices may be compatible with an M1 Mac (especially some older devices).
Since you are using a Kensington 4K Dock to connect your devices, this would be the first thing I would suspect. Does this Dock have its own independent power supply, or does it get its power from the M1 laptop?

My Dock is the SD5700t 4 Dual 4K Dock, which has its own independant power supply in fact it has a USB C outlet specifically to power the MacBook Pro.


Also the devices were connected up prior to Ventura and these errors did not appear then, the main concern is that there are external drives that are for Time Machine and i do not want those getting impacted by this issue.


Also i have a seperate USB 3 hub which is connected to the back end of the Kensington Dock and this hub also has its own independant powere supply.


This error indicating that one of the USB devices is taking too much power only appears when the MacBook Pro is in sleep mode....... when i wake the deviceit is then that i see the error.


Thx


John



Nov 1, 2022 01:50 AM in response to KJH1986

Hello,


Thank You for this very interesting but extremely frustrating.


You go to the trouble of buying what you believe is the best equipment for the job, in my case these Docks are certainly not cheap, and then issues like these appear to be left unresolved with Apple i certainly will be making a feedback report to Apple, let's hope the momentum builds within the community to get them to take this issue seriously......maybe!


Grateful for your input on this.


JohnW



Nov 6, 2022 12:51 AM in response to welshguru

Further very interesting UPDATE on this

Yes the problem only occurs when in Sleep Mode.


Also, and interestingly to me, it only get the repeat messages from a disk unit that does NOT have encryption configured.


I have tested this on disks that gave the repeat "device" disconnect and then reformatted it to have Encryption and after that the particular device only gave a Device Disconnect once during any specific Sleep time period.


Other Disk units that are NOT Encrypted give repeat Disk Device Eject messages during Sleep and I also get one message that a USB device is drawing too much power from the MAC.... which is not possible surely as my USB 3 Hub and my Kennsington Dock are both Powered devices.


Hope this helps


JohnW

Nov 6, 2022 01:30 AM in response to KJH1986

Thanks for this... interesting that the moderator has removed the link, seems like Apple have a problem and cannot or will not fix it and does not want their users to benefit from someone else's ability to solve a very very annoying and totally unnecessary problem.

Anyway, i will be going to look at the Jettison site and take a look at their solution.


THanks Again


JohnW

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Ventura USB Devices disabled and multipe Device not ejected correctly messages

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