Disappearing flight boarding passes in Apple Wallet (not expired!)

I've just come back from a family holiday where at least two (out of five) of us have had issues with future boarding passes disappearing from Apple Wallet.


I have an iPhone XR on iOS 15.6.1. I have used Apple Wallet extensively in the past, and have it set not to hide expired passes.


I had boarding passes for two different airlines - one downloaded directly from their app, one sent to via messages both disappear from wallet (before the date of the flights) after adding them. Upon re adding them, the same behaviour has taken place. they will show up at first, but by the next day they have disappeared.


The exact same thing happened for my partners father on an iPhone 8.


Strangely they did not disappear on some people devices - one where they are definitely still present is an iPhone 12 pro.


Does anyone have any idea what may be causing this?

iPhone XR

Posted on Oct 29, 2022 05:27 AM

Reply

Similar questions

3 replies

Oct 31, 2022 03:07 PM in response to sharkie25

Thanks for posting in the Apple Support Communities sharkie25,


If you remove a pass from one device, it may be removed from others. If you re-enable the automatic hiding of passes on a device, some passes may be hidden on devices signed in with the same account.


The following page offers information on the subject that may help: Remove passes from Apple Wallet


If after taking these considerations into account, you encounter the same issue again, we recommend that you Contact - Official Apple Support.


Cheers!


Nov 1, 2022 03:00 AM in response to mikeg28806

Hi,


It's not an issue with removing passes (or attempting to remove them) - it's just that they are disappearing of their own accord (when I don't want them to).

This has happened again last night with a ticket for an event - I added this to wallet yesterday, and the event is on Wednesday, but it is now nowhere to be seen!

I will contact Apple support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Disappearing flight boarding passes in Apple Wallet (not expired!)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.