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My WhatsApp stopped working

Please how can I update my IOS, have been trying to Download it, but the icon isn’t highlighted. What are some other options. Thanks

iPhone 6, iOS 11

Posted on Oct 24, 2022 11:57 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 28, 2022 12:33 AM

OK if you really want to update this phone you will need practical help

If using wi-fi then check all of these carefully:-

·       you are on a good Wi-Fi, (from 15.4 iPhone 7 up, you may be offered cellular update)  and  that the router is connected to the internet.

·       Plenty of spare storage – 6GB at least.

·       on charge with more than 20%, OR 

·       off charge with more than 50%

·       low power mode turned off. 

·       Check you have no Beta profile installed. (Check Settings, General, VPN & Device Management)

·       no VPN installed (Check Settings, General, VPN & Device Management)

 

Resources:-

Update iphone

Update your iPhone or iPad - Apple Support

However I strongly recommend you learn how to update your iPhone via recent Macs here:-->

Update your iPhone, iPad or iPod touch with the Finder – Apple Support (UK)

 

or older Macs and PC here:-->

Update your iPhone, iPad or iPod touch with iTunes – Apple Support (UK)

 

KB Article - Iphone will not update

If your iPhone or iPad won't update - Apple Support


8 replies
Question marked as Top-ranking reply

Oct 28, 2022 12:33 AM in response to TempleChiwuike03

OK if you really want to update this phone you will need practical help

If using wi-fi then check all of these carefully:-

·       you are on a good Wi-Fi, (from 15.4 iPhone 7 up, you may be offered cellular update)  and  that the router is connected to the internet.

·       Plenty of spare storage – 6GB at least.

·       on charge with more than 20%, OR 

·       off charge with more than 50%

·       low power mode turned off. 

·       Check you have no Beta profile installed. (Check Settings, General, VPN & Device Management)

·       no VPN installed (Check Settings, General, VPN & Device Management)

 

Resources:-

Update iphone

Update your iPhone or iPad - Apple Support

However I strongly recommend you learn how to update your iPhone via recent Macs here:-->

Update your iPhone, iPad or iPod touch with the Finder – Apple Support (UK)

 

or older Macs and PC here:-->

Update your iPhone, iPad or iPod touch with iTunes – Apple Support (UK)

 

KB Article - Iphone will not update

If your iPhone or iPad won't update - Apple Support


My WhatsApp stopped working

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