My iPad is rather old but this is anew problem. I’ve done a hard start but new mail still doesn’t show.
iPad mini, iOS 10
Who is the email provider?
Can you send nes messages from that account on the iPad
Can yo send and receive mail on the iPad via webmail?
Can you send receive from another device?
Have you tried:
If you can't receive email on your iPhone, iPad, or iPod touch
Start here:
If you can't receive email on your iPhone, iPad, or iPod touch - Apple Support
Has you email provider switched to using App Specific Passwords? If so, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.
If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.
More information about AOL’s App Specific Passwords can be found here:
https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1
For Yahoo, more information can be found here:
https://help.yahoo.com/kb/SLN27791.html
For Gmail:
https://support.google.com/mail/answer/185833?hl=en-GB
Microsoft:
New mail doesn’t load on my iPad.
