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Nua_nas Author

Level 1

8 points

Face ID is not working on my iPhone

my Face ID is not working since today morning, I reset it and find it difficult to set it back

it show error massage that the Face ID is not available I should try again later.

Posted on Sep 20, 2022 12:57 PM

Top-ranking reply

Smilin-Brian

Level 9

56,197 points

Posted on Oct 19, 2022 9:20 AM

Follow these steps, testing after each step:

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Call Apple Support at 1-800-APLCARE. 📞
International Support. 🌐
Contact Apple Support. 📝
Live chat using Messages. 💬

Click ▶︎ Check Repair Status. 🔧

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Face ID is not working on my iPhone

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