Google email attachments not showing in the default mail app

Today I received a email which contains five attachments, but they were not showing in the default mail app, until when I visited the gmail website, I found there exist some attachments. All previous emails can show attachments normally, only this one cannot.


I wonder how this happened, and how can I fix it.

thx.

MacBook Air 13″, macOS 12.6

Posted on Oct 18, 2022 01:31 AM

Reply
5 replies

Oct 19, 2022 05:18 PM in response to ELIOZHY

Hey there ELIOZHY,


That is a strange thing to occur in Mail, and we'd like to look into it by confirming some details, along with ruling out some possible causes:


  1. Sometimes unexpected behavior can be resolved with a restart. Check out the section 'Restart' here: Log out, sleep, wake, restart, or shut down your Mac
  2. You mentioned having no issues with attachments from previous mail you received through your Gmail account, but have you tested sending another email to your Gmail account with another attachment? If yes, what were the results from the new email you sent yourself?
  3. If you have another email account set up in Mail, like iCloud for example, have they been affected in the same way?


Cheers.

Oct 19, 2022 07:07 PM in response to bruno75

Thanks for your help!


  1. I just tried Restart, but it doesn't work
  2. I have tested sending emails with several attachments to my Gmail account, and these emails can show the attachment normally in Mail
  3. I have not found the same issue in other email account so far


I think this issue may be related with the client app used by the email sender, but I can't prove it.

Oct 20, 2022 06:49 AM in response to ELIOZHY

It sounds like you may be on the right path, ELIOZHY.


Are you able to have them send another email to you for testing purposes? Did you receive any sort of security warning when you viewed this specific message? Are the attachments perhaps a file type not automatically displayed by Mail?


View, save, or delete email attachments in Mail on Mac


we look forward to hearing how it goes!

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Google email attachments not showing in the default mail app

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