iCloud email attachments disappear and are being replace with placeholders on Mac, iPhone and iPad Pro.

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iCloud email attachments disappear and are being replace with placeholders on Mac, iPhone and iPad Pro.

I've been having an ongoing problem with attachments disappearing in iCloud email. When I first open an email, the normal icons are present for attachments and they open. However, when I go back to look at the attachments they're gone and replaced with placeholders that look like this:

<2022 Fact Sheet 3-22.pdf>

<2022 Suites Floor Plans 3-22.pdf>

<TC-LOM Golf Flyer.pdf>

This is very frustrating. It's happens across all of my devices: Mac, iPhone 14 and iPad Pro.

Hopefully someone has a solution. It also happens with my "sent" emails.

Thanks!

David Lambkin

iMac 21.5″, macOS 10.15

Posted on Oct 24, 2023 11:11 PM

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Answer 1

mikeg28806

Community Specialist

Oct 25, 2023 06:22 PM in response to dplambkin

Thanks for posting in the Apple Support Communities dplambkin,

The following information regarding accessing attachments in Mail may be helpful:

1. In the Mail app on your Mac, select a message that includes attachments.

2. Look for the Attachment icon below the date the message was sent in the message list.

3. In the message, do one of the following:

* Open an attachment in an app: Double-click the attachment.

* Preview an attachment without opening it: Select the attachment, then press the Space bar, or force click the attachment.

Some attachments—like images or one-page PDF documents—are displayed directly in the message. If you’d rather view the attachment as an icon, Control-click it, then choose View as Icon from the shortcut menu. To display the attachment again, Control-click it, then choose View in Place.

View, save, or delete email attachments in Mail on Mac

If you need further assistance, providing additional information and context may increase the chances that members of the community are able to provide more help.

Cheers!

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iCloud email attachments disappear and are being replace with placeholders on Mac, iPhone and iPad Pro.

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