Why My Refund Request is not eligible for a refund after 24 hours of purchase?

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Level 1

5 points

Why My Refund Request is not eligible for a refund after 24 hours of purchase?

Hello, Apple officials.

On 13th Oct 11:09 AM Pakistan Standard Time I Subscribe to Prime Plus in Pubg Mobile The whole Process was successful from the apple side but in the end, the purchased item was not delivered to my account. I Contact game customer support and they answer but not regarding my point of view, They are claiming that your purchase was not successful therefore you should ask for a refund from the apple side.

in the meantime, over 24 hours passed. When I request a refund of my purchase, apple replied after some time that my refund request is not eligible.

There is no way to contact apple from Pakistan I search a lot for a support email in which I can share with them everything or they should ask me some questions from me regarding my issue. But I didn't find any email. And the Pakistan Custome support numbers are wrong and not connected.

The following screen shots have some more details of my purchase.

Purchase Slip With order ID.

In Game support is telling me that ask for a refund if you charge for this purchase.

Apple reject Refund without any reason just update status to not eligible.

Please Help me its not the first time I am facing this problem. But Its the first time I am posting in discussion forum about this problem.

[Images Edited by Moderator to Remove Personal Information]

iPhone 12 Pro Max, iOS 16

Posted on Oct 18, 2022 12:39 AM

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Answer 1

brbo

Level 8

38,107 points

Oct 19, 2022 12:32 AM in response to gsmfazal

Hi gsmfazal,

Welcome to the Apple Community.

We are all Apple users, like yourself, in this Community, so we have no access to your accounts or details.

We can not speak or act for Apple. We would like to help however:

It may be that Apple merely passed your payment to the App developer for you, Eg: It wasn't used for Apple Products.

If so, then Apple would not have your money to refund to you ... the app developer would have your money.

So you are not charged monthly:

If you want to cancel a subscription from Apple – Apple Support

If the subscription that you want to cancel is not listed – Apple Support

Canceling subscriptions is slightly different in some countries and regions.

Learn about special circumstances for Germany, Israel, South Africa, and Turkey.

_________________________________________________________________________________

If needed:

You might want to: try using the same app that you subscribed in to cancel the subscription.

or

See if you can cancel on the developer's website:

Apple Support have an article that may help:

How to contact an app developer – Apple Support

_____________________________________________________

if your purchase was made through the App Store

You may want to try reaching out to the App Store Support Team.:

To report a concern about an app, you must provide the URL (web-address) of the app.

Find the URL for an app in the App Store to report a concern - Apple Support

(There is a "Get Support" link (or use the support app) at the bottom of their webpage (link below)

App Store - Official Apple Support

All the best :-)

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Answer 2

brbo

Level 8

38,107 points

Oct 19, 2022 01:53 AM in response to gsmfazal

Thank you for your reply.

Seems in some games, in-app purchases are used up in the game when purchased

Apple Support's article: How in-app purchases work:

Buy additional app features with in-app purchases and subscriptions - Apple Support

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Answer 3

brbo

Level 8

38,107 points

Oct 19, 2022 02:20 AM in response to gsmfazal

How to contact Apple:

Contact - How to Contact Us - Apple

Apple phone numbers around the world

Contact Apple for support and service - Apple Support

If your country is not listed:

Apple Assistance:

Choose your country or region - Official Apple Support

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Answer 4

gsmfazal Author

Level 1

5 points

Oct 19, 2022 01:38 AM in response to brbo

Hi brbo.

Thanks for your reply. As for canceling my current subscription I already cancel it to not be charged further. But my case is only that in Which game I subscribe to one of their in-game subscriptions. The subscription was successful but not delivered and the in-game support is claiming that your purchase was not successful if you charged for this you should be asked for a refund from apple and apple is rejecting the refund request. My balance is deducted and the item was not received in my account I have all proof of that. And I don't know how to contact apple about this issue.

If apple transfer money to the developer then why is the PUBG Mobile in-game support claiming that your purchase was not successful and asking for a refund from the corresponding payment method?

All I want from both companies is or delivered my purchase package to my account or a refund of my money. And both are not happening. Can anyone tell me what my fault is in all this?

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Answer 5

gsmfazal Author

Level 1

5 points

Oct 19, 2022 02:10 AM in response to brbo

Dear Bro.

When I was Subscribing to this in-game purchase, I went entirely through the apple payment gateway. A subscription popped up from apple and then I verified the purchase by clicking the side button twice. The successfully subscribed message shows on the screen but when I click OK the package was not delivered to my account.

Then When I contact in-game support about this they told me that my purchase was not successful please ask for a refund and ask for a refund from apple after 24 hours of the purchase apple deny a refund without giving me any reason for rejection.

Now, All I want to know that how I contact apple directly about this issue. This issue must be solved because my balance was deducted from my account and I did not get anything for my deducted money.

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Answer 6

gsmfazal Author

Level 1

5 points

Oct 19, 2022 06:56 AM in response to brbo

I already try those number lists. Pakistan numbers are wrong. When dail, says the number you have daily is not in use.

except for those two numbers there is no way to contact apple.

If anyone has an apple support email. Please mention.

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Answer 7

brbo

Level 8

38,107 points

Oct 19, 2022 04:16 PM in response to gsmfazal

The articles above says:

Pakistan

Dial 00800 01001 first,

then dial 800 361 0479

NB: The toll free number is for landlines

You may be charged when calling from a mobile phone.

This number may not be accessible from some mobile network providers.

For more information, contact your network provider.

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Why My Refund Request is not eligible for a refund after 24 hours of purchase?

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