Messenger won’t load / won’t work / only white screen loading forever.

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Level 1

4 points

Messenger won’t load / won’t work / only white screen loading forever.

My Messenger app, on my Ipad pro suddenly broke. I cannot use it at all. It’s just forever loading, nothing but a while screen with the turning loading icon in the middle.

I tried uninstalling it, turning the ipad off and on and reinstalling it many times, but nothing changes.

I don’t know what might have gone so wrong with that app all of a sudden.

To me it seems like some system file about it is corrupted somehow and uninstalling it doesn’t remove that broken data, so when I reinstall it nothing changes. At least that’s what I think.

How can I fix it?

iPad Pro, iPadOS 15

Posted on Oct 17, 2022 07:39 PM

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Answer 1

Top-ranking reply

Richgerspacher

Level 1

8 points

Nov 9, 2022 07:00 PM in response to ShebArt

Hi shebart - i have the exact same problem - did it ever get resolved?

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Answer 2

KMB_12

Community Specialist

Oct 19, 2022 02:56 PM in response to ShebArt

Hey there ShebArt,

As you mentioned that you were able to delete it, then redownload the 'Messenger' app, we're guessing that you're talking about the Facebook Messenger app.

If that's right, or if you're using a different third-party app, we recommend trying the remaining steps here as they address issues with third-party apps:

1. "Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

2. Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3. Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4. Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

Cheers.

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Answer 3

Nov 13, 2022 05:43 AM in response to ShebArt

Great work Shebart! That worked. Thanks for posting.

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Answer 4

ShebArt Author

Level 1

4 points

Oct 19, 2022 03:46 PM in response to KMB_12

Yes it’s Facebook Messenger app. And deleting, uninstalling, restarting the device, reinstalling the app doesn’t help. I’ve done all those more than once, twice. It’s just still the same. White screen, loading forever.

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Answer 5

ShebArt Author

Level 1

4 points

Nov 9, 2022 07:49 PM in response to Richgerspacher

Nope. Even after the latest IOS 16 update didn’t fix it.

Nothing works.

And I don’t want to try a full reset as I’m again going to restore everything from cloud as they are, so I think the bug or corrupted file, whatever it is, will be restored back too anyway.

I don’t understand why deleting and reinstalling messenger doesn’t help.

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Answer 6

ShebArt Author

Level 1

4 points

Nov 12, 2022 08:40 PM in response to Richgerspacher

Okay, I finally fixed it!

I think it’s a bug happened because of the ad's they squeezed in among the chats and I probably accidentally touched it and it’s been stuck trying to load a web page. I noticed it when I cut the internet and tried to open Messenger, and I got this:

Anyway, the fix is, open Facebook app on your PHONE, go to “settings / security and login” and log out from all devices. (Or just your iPad)

Then go to your iPad and login to the Messenger from scratch like logging in on a new device for the first time. And done.

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Messenger won’t load / won’t work / only white screen loading forever.

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