Phone Carrier Blacklisted my phone that I paid for

I have had my apple iphone 11 paid for for quite some time. I recently have tried trading my phone in for credit through Verizon, and Verizon informed me that my phone was blacklisted. Therefore I cannot turn in and receive the $800 credit I was expecting to receive.


I did not report my phone, my old carrier did. I have contacted my old carrier on three separate occasions to get it unblacklisted and they have not been helpful at all in completing the task.


Can someone please help

iPhone 14 Pro, iOS 16

Posted on Oct 13, 2022 03:29 PM

Reply
15 replies

Oct 13, 2022 04:29 PM in response to Michael Black

The thing is I have though lol. WingTel is telling me it's clean. Verizon told me to check with Apple Support. It is helpful to know that Apple Support can't do anything, thanks. I will just have to be extremely persistent I guess. It is just incredibly inconvenient because I am on a deadline in order to receive the $800 credit for trading my phone in. :(


Thanks

Oct 15, 2022 06:53 PM in response to 07RR

07RR wrote:

Can someone please explain to me this business of being blacklisted??


In the USA the carriers maintain a universal database of device IDs that no carrier will allow to connect to any USA carrier’s network. This system was developed by the carriers under pressure from Congress to do so, or have the government legislate they do so.


When a device owner, with appropriate proof of ownership and proof of loss or theft, contacts their carrier, the carrier flags that device ID into the database so that it will be unable to connect to any USA cellular network. That same database is also honored by all Canadian cellular service providers as well as all Mexican cellular service providers.


Carriers can also act autonomously to blacklist devices, such as when someone finances a device through their carrier, and then defaults on the payments for that device. Or, with Apple, when someone claims a warranty or out of warranty replacement device and then fails to send the old device back (as required as part of the warranty or OoW replacement agreement), the original device may become blacklisted as it is considered stolen as it was never returned in exchange for the replacement.


There is no such thing however as a global cellular device blacklist.


P.S. in the USA the one and the only trustworthy stolen device checklist site is run by the carrier’s own trade association web site -> https://stolenphonechecker.org/spc/ and even they caution that their data is not updated in real time so may not be current in real time.

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Phone Carrier Blacklisted my phone that I paid for

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