iPhone 14 pro max 1T

Just got the new phone. Went to a concert this weekend and discovered video problems. While recording video on highest zoom range also 4K 60 fps, camera would randomly freeze up, stop recording but the video was not lost . Sometimes would freeze after a minute or so. Other times freeze after 4 or 5 minutes. Sometimes does not freeze at all. I tried hard reset no luck. My friend has same phone with same problem.

Thanks Steve

Posted on Oct 10, 2022 1:42 PM

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Oct 11, 2022 5:05 PM in response to steve2222EE

Hello, steve2222EE. Welcome to the Apple Support Communities. 


We understand that you are noticing an issue when using the camera features of your iPhone, and we are happy to help you find a solution. 


To start, we would first suggest updating your iPhone to the latest version of iOS 16: 

Update your iPhone or iPad - Apple Support


If you continue to notice an issue when recording video with your device, it would be helpful to know if the same issue occurs with other camera modes or recording settings. 

Use camera modes on your iPhone, iPad, and iPod touch - Apple Support


You can find additional troubleshooting suggestions in this last Apple Support article: 

If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support


We hope that this information helps you find a solution. 

Cheers! 

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iPhone 14 pro max 1T

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