Artist Photos Missing in iTunes and Music

Hello, IoNonciRoberto,

Please take a look at this article which can help with getting the correct artwork assigned to your albums: Add artwork to content in Music on Mac - Apple Support.

Follow these steps:

"Add artwork to music and video

1. In the Music app  on your Mac, click Songs in the sidebar on the left.
2. Select one or more songs in your music library, choose Song > Info, click Artwork, then do one of the following:

• Click Add Artwork, select an image file, then click Open.
• Drag the image file to the artwork area.

To retrieve album artwork from the iTunes Store for your entire library, choose File > Library > Get Album Artwork.

Change a playlist’s artwork

You can personalize any playlist by adding your own artwork.

1. In the Music app  on your Mac, select a playlist in the sidebar on the left.
2. Do one of the following:

• Click the artwork area at the top left of the playlist, then choose an image file.
• Drag an image file to the artwork area.

1. 
2. Click Done."

Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!

Hello IoNonciRoberto,

We’d like to have you do some isolating troubleshooting steps. These steps will help us to isolate the cause further. Please use the steps as listed here for safe mode: How to use safe mode on your Mac - Apple Support

Intel processor

1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac. 
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.

Please set up a new user account using the steps a listed here: Set up users, guests, and groups on Mac - Apple Support

• On your Mac, choose Apple menu  > System Preferences, then click Users & Groups .

If the lock at the bottom left is locked , click it to unlock the preference pane.

• Click the Add button  below the list of users.
• Click the New Account pop-up menu, then choose a type of user.
• Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
• Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
• Click Create User.
• Depending on the type of user you create, you can also do any of the following:
• For an administrator, select “Allow user to administer this computer.”
• For an administrator, select “Allow user to reset a password using Apple ID.”
• Use Sharing preferences to specify whether the user can share your files and share your screen.

Let us know if you have further questions.

Take care.

Hi IoNonciRoberto,

We certainly understand, and want to get you pointed in the right direction to have this looked into further. At this point, we'd suggest reaching out to Apple Support directly.

Get Support

Have a great day!